You can upgrade the Wallet on our Kayaaku Wallet App.
Just complete the E-KYC process and snap a photo of your MyKad (for Malaysians) or Passport (for foreigners).
A Wallet Account is an online account used to store digital money. This account is linked to Virtual Prepaid Card(s) and/or Physical Prepaid Card(s).
For every payment, you can choose either to use your Visa Prepaid Card or Mastercard Prepaid Card.
Whichever Card you use, you will draw from your Wallet account.
A Virtual Prepaid Card (No Physical Card) and Physical Prepaid Card have similar functions.
You can use a Virtual Prepaid Card for:
You can only spend the funds loaded into your account.
It works just like your prepaid mobile account. That is, you must top up mobile credits before you can use any mobile data.
Login Password
You can apply through our Kayaaku Wallet App or online portal.
So sorry, we do not provide supplementary cards for these Prepaid Cards.
Our Prepaid Card is issued with Visa / Mastercard branding. This means you can:
Enjoy VISA / Mastercard privileges and discounts
Here are our requirements for our Kayaaku Wallet:
So sorry, we may have to reject your application.
There is no limit to the number of Prepaid Cards you can have.
There are 2 types of Wallet accounts issued by us:
1. BASIC Wallet Account
2. STANDARD Wallet Account
BASIC Wallet Account
1. When you first sign up for our Wallet Account by providing the requirement information and is not blacklisted by any regulatory authority.
2. You can use the Wallet for your retail payment in Malaysia.
STANDARD Wallet Account
1. You can upgrade to STANDARD Wallet Account by providing the required ID document and pass the KYC approval process.
Such approval is at our sole and absolute discretion and we may reject your request without assigning any reason.
With STANDARD Wallet, you can enjoy the wallet limit up to RM10,000 and the services we extended to you via our App and the Web Portal.
The maximum allowable fund limit is depending on the Wallet type.
| E-Wallet Description | BASIC Wallet | STANDARD Wallet |
|---|---|---|
| E-Wallet Limit | RM 3,000 | RM 10,000 |
| Payments for goods and/or services in Malaysia only | Yes | Yes |
| Top Up by FPX/ DuitNow Online Banking/ Wallets | Yes | Yes |
| DuitNow QR Payment |
Yes (Domestic only) | Yes |
| E-Commerce Online Transaction |
Yes (Domestic only) | Yes |
| Contactless Transactions | Yes | Yes |
|
Card not Present Transactions • Mail Order/ Telephone Order (MOTO) • Recurring |
Yes (Domestic only) | Yes |
| Domestic Wire Transfers | No | Yes |
| Domestic ATM Cash Withdrawal | No | Yes |
| Cross Border ATM Cash Withdrawal | No | Yes |
| Cross Border Purchase | No | Yes |
| Cross Border Wire Transfers | No | Coming Soon |
| Physical Card Application | No, except Starter Pack Purchase from Finexus Authorized Agents | Yes |
Your Physical Prepaid Card will be delivered to your registered Malaysian Mailing address within 14 business days from the day of approval.
First, set up your 6-Digits CARD PIN on the Kayaaku Wallet App or the Kayaaku Wallet online portal.
Second, reload your Prepaid Cards using our Kayaaku Wallet App or Online Portal.
Third, before your first transaction for Physical Prepaid Card, we do recommend you to sign at the back panel of your Card.
Yes, it is printed on your Card.
Just maintain a certain balance in your Card.
If your wallet have zero balance for 3 consecutive months, your Wallet will be automatically terminated.
A mobile number will enable you to obtain your One-Time-Password (OTP) via Short Messaging Service (SMS).
We are accepting overseas mobile number as well for sign up. Just select the country from the drop-down list
A mailing address will enable us to mail all of our correspondences to your last-known Malaysia mailing address.
You may manage your card usage from Kayaaku Wallet App or Online Portal.
Check your transaction history on your Kayaaku Wallet App or online portal for up to past 6 months.
Like a mobile Prepaid Card, you must first load funds before you can use your Prepaid Cards.
Subject to a total Wallet Account limit of *RM10,000.00, you can reload at the following channels:
| Reload Channels | *Amount | Reload Reflected |
|---|---|---|
| FINEXUS Cards’ Reload Agent | Any amount | Within 30 mins |
| ^Financial Process Exchange (FPX) | Any amount | |
| DuitNow Online Banking / Wallets | Any amount | |
| CIMB Bank Berhad | ||
| #CIMB Clicks & ATMs | Minimum RM1.00 | Within 24 hours |
| Cash Deposit Machines (CDMs) | Minimum RM10.00 | |
| Public Bank Berhad | ||
| *PBE & CDMs/ATMs | Minimum RM1.00 | Next Business Day 12.00PM |
Note: ^For FPX: You must have a bank account and its online access facility with any one of the banks listed at this link: https://paynet.my/fpx/banks-tpa.html.
#For CIMB Clicks and ATMs: you must have a bank account at CIMB and/or with their online banking access.
#For PBE and CDMs/ATMs: you must have a bank account at PBB and/or with their online banking access.
You can reload your card from any Public Bank ATM with just few simple steps below:
We will keep RM 10 for every first-time user from the first reload transaction as cap balance. This is refundable upon closing the e-wallet account.
If the ATM did not dispense any money but the amount was deducted from your Wallet Account, please contact our Call Centre at +603 4051 9911.
It would be helpful if you could include a picture of the Receipt and a picture of the ATM (ATM Bank name and machine number) in your submission for report/request to our Call Centre for further action.
Please keep the original receipt(s) as this will help us with our investigation.
Some of the common reasons for a cash withdrawal to be declined are:
| Description | BASIC Wallet | STANDARD Wallet |
|---|---|---|
| Fund Transfer | N/A | RM 1,000 |
| Cash Withdrawal | N/A | RM 2,990 |
| Daily Spending Limit | RM 250 | RM 10,000 |
| Yearly Spending Limit | RM 36,000 | RM 120,000 |
Yes, do indicate on whether you agree to:
Also, do let us know your traveling plans in advance:
Yes, there are.
Some merchants will ‘hold’ your funds for a short time such as refundable deposit.
This withheld amount will be unavailable until the merchant release it.
Hence, do ensure that you have enough funds in your Prepaid Card before the following transactions:
Petrol stations
It would take three days before the unused funds is returned to you.
To avoid this, simply just pay the exact amount at the cashier’s counter
Hotels
Do check with your hotels on how much deposit they are taking upon your check in with a payment card.
This deposit will be put on hold and is unavailable for your usage.
Your funds are usually released after check out.
However, sometimes it could take a few days
Recurring payment
Make sure you have enough funds before the scheduled payment date.
Large purchase
If you intend to make a large purchase, do let us know beforehand by calling or emailing us to prevent any inconvenience.
When you perform a Card-Not-Present transaction and/or Overseas Transaction, there is a risk for your account data to be compromised or your information to be used for unauthorized purchases and/or cash withdrawals. Kindly keep in mind that in the case of Overseas Transactions, the card verification features for POS transactions may vary from country to country, whereby some countries/merchants may not adopt a stringent approach. Fraudulent transactions may occur if your account data is compromised.
Protect your Card, Card Number, PIN, and Password from misuse and fraud
No, any government-related tax is not applicable for a Prepaid Card.
Look out for this symbol on your Prepaid Card:
Look out for this symbol on the Card Reader (or Payment Device):
Just hold your contactless Card within 4 centimeters from the Card Reader
Your merchant will prompt you to use the Insert Card and Enter PIN method instead.
You can setup your 6-digit PIN for your Prepaid Cards on your Kayaaku Wallet App or online portal
You can reset your PIN in Kayaaku Wallet App and online portal
Yes, you can change your PIN in Kayaaku Wallet App and online portal
Yes, you can by:
No charges will be incurred for this service.
Provide us your mobile number when signing up with us. If you do not have a mobile number registered in Malaysia, you will need to register your email address instead.
We would need you to:
For Wallet Account closure, additionally, we would need your bank account details and supporting documents. So, we could transfer the balance funds from your Wallet to your bank account.
For Malaysians
For Non-citizen and Non-resident
You can:
Use your Kayaaku Wallet App or Online Portal
We will notify you of your Prepaid Cards’ approaching expiry date.
Upon expiration, we will auto renew your Virtual Prepaid Card(s).
You need to reapply for a new Physical Prepaid Card using the Kayaaku Wallet App or online portal. And we will deduct the Card Renewal fees from your Wallet.
Your new card will have the same number but different CVV2 and expiry date
Your expired Prepaid Card will not affect your balanced funds. This is because your funds are kept in your Wallet Account and not your Prepaid Cards.
| Description | Fees and Charges | |
|---|---|---|
| Joining Fee / Physical Card Fee | RM 28.00 | |
| Maintenance Fee | RM 2.50 per month | |
|
Cash Withdrawal Fee (via Visa or Mastercard ATMs) | Local | Overseas |
| RM 1.00 per transaction | RM 10.00 per transaction + local ATM charges (where applicable) | |
| Overseas Transaction Fees | The foreign exchange conversion rate determined by Visa/Mastercard + 1.70% on the transaction amount | |
| Refund Fees | Local Bank Accounts | Free |
| Foreign Bank Accounts | Fees determined by BNM approved remittance service provider in Malaysia | |
| Balance Enquiry Fee | RM 1.00 if enquiry is made at a foreign ATM. Other channels are free of charge. | |
| Sales Draft Retrieval Fee | RM 15.00 per copy | |
| Statement Request | RM 5.00 per monthly statement | |
| Replacement Card Fee | RM 10.00 | |
| DuitNow Fund Transfer | RM 0.50 per transaction above RM 5,000 | |
| Reload Channels | Per Transaction Basis | |
| FPX | Waived effective 14 September 2022 | |
| DuitNow Online Banking/Wallets | Waived | |
| CIMB ATM / CDM | RM 1.00 | |
| CIMB Clicks | RM 0.50 | |
| FINEXUS Cards’ Reload Agent | RM 2.00 | |
| PBB ATM / CDM | RM 0.80 | |
We will accumulate your outstanding Monthly Fees only but the other fees will not be accumulated. When your Wallet is reloaded, we will immediately deduct the outstanding Monthly Fees from your Wallet.
There are two bodies for you to make an appeal:
Ombudsman for Financial Services (formerly known as Financial Mediation Bureau) – an independent body set up to help settle disputes between financial service providers who are its member and the public. Call Ombudsman for Financial Services at 03-2272 2811; or
E-mail to [email protected]
Ombudsman Financial Services
Menara Takaful Malaysia
No.4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Fax : 03-2272 1577
Website : http://www.ofs.org.my
KayaSecure provides a secure and convenient method to authorize transactions through FIDO2, adding an additional layer of security by ensuring that all transactions can only be authorized through unique device binding.
Once you have registered KayaSecure, it will become the default method to approve all transactions.
You can only bind and register one device per Wallet account.
You can register KayaSecure on our Wallet App as per below steps:
Please ensure that your Android version is 7.0 or above.
Kindly confirm that the screen lock is enabled.
If you have removed or disabled the screen lock after registering KayaSecure, you will need to register KayaSecure again.
Navigate to Settings > Passwords > Password Options,and verify that both Autofill Passwords and Passkeys are toggled on.
On the same page of Password Options, under “USE PASSWORDS AND PASSKEYS FROM”, please confirm that iCloud Keychain is enabled. 
If the issue persists, you may want to try restarting your iPhone.
Please contact our Customer Support for assistance.
Yes, you still can perform online transaction, but you will authorize the transaction using OTP.
Once you have performed online transaction, here are the steps to authorise your transaction:
If you suspect any suspicious or unauthorised transaction, you can reject the transaction and contact our Customer Support immediately.
Please ensure your Push Notification is turned on for Wallet App. If you miss or unable to respond to the push app notification, you can approve the transaction from ‘KayaSecure Authorisation’.
It’s advisable that you continue to complete your KayaSecure registration, or you will need to authorize your transaction using OTP.
DuitNow is a new real-time online service that allows you to transfer funds or make payment instantly without hassle. This is an industry wide initiative among all banks or non-banks to simplify funds transfers while maintaining a high level of security.
DuitNow is fast, secure, available 24/7 and free for consumers and small businesses. Fees are waived for transferring amount below RM5,000. Funds are credited instantly into the beneficiary’s account.
With DuitNow, you no longer need to share your account number to receive payments.
For example: Your friends and relatives can pay you easily using your number.
Yes. You can register the DuitNow service via our Website/Mobile App. However, only Malaysian mobile numbers can be registered as a DuitNow ID.
DuitNow ID is an identifier which will be used to register your account number. You’re only able to register your mobile number with us as the DuitNowID to your e-Wallet.
The registration will be made available via FINEXUS Web / App. Please follow these steps below:-
Please follow these steps below:-
If you have changed your mobile number link to your e-Wallet, your DuitNow ID will be automatically be deregistered and you will need to register for DuitNow Transfer again.
No. Each DuitNow ID is unique, hence you can only register a DuitNow ID to one account at a time.
Yes. You can set your account to your prefered DuitNow ID.
No. You can only register your DuitNow ID with the mobile number that you have registered with us.
No. The bank will check the mobile number against the account holder’s details before allowing the registration.
Yes. You will need to log in to FINEXUS Web / App and switch the DuitNow ID registered with another bank and pair to your e-Wallet.
You may contact our call centre at +603 4051 9911
DuitNow Transfer is a fund transfer service where you can transfer funds instantly on a 24/7 basis via Recipient ID called DuitNow ID. With DuitNow Transfer, you will enjoy a simple and convenient way to transfer money.
Yes. Once you have keyed in the DuitNow ID, the registered account holder’s name will be displayed. It is important that you check that the name belongs to the intended recipient before confirming the transfer.
Yes. You may transfer up to RM1,000 per day.
Yes, you are required to register if you wish to receive funds via DuitNow Transfer service. However, if you only intend to transfer funds, no registration is required.
After you have made the payment, the status will be displayed on the screen and you will also receive a notification via push notification. Alternatively, you may view the transactions in your account history.
Refer to the table below:
| Fee (RM) | Transfer Amount |
|---|---|
| Waived (RM 0.00) | Below RM 5,000 |
| RM 0.50 | Above RM 5,000 |
DuitNow QR is an interoperable QR code standard that allows you to make payment or P2P fund transfer to anyone by scanning QR code.
Use ‘Scan QR’ from our Mobile App to activate the camera and scan to pay. Payment will be deducted directly from your e-Wallet.
The maximum daily transaction limit for DuitNow QR Payment is up to RM10,000 depending on you e-Wallet size.
Refer to the table below:
| Fee (RM) | QR Payment |
|---|---|
| Waived (RM0.00) | QR Payment of any amount |
After you have made the payment, the status will be displayed on the screen and you will also receive a notification via push notification. Alternatively, you may view the transactions in your account history.
Yes. You can use DuitNow QR at all participating local merchants and overseas merchants with the “DuitNow QR” logo acceptance. However, please note the overseas merchants with DuitNow QR code is not supported at the moment.
DuitNow QR Reward is an interoperable QR code standard that allows you to make payment and earn cashback by scanning QR code.
Use ‘Scan QR’ from your Mobile App to activate the camera and scan to pay. Payment will be deducted directly from your e-Wallet and cashback will be earned.
The minimum spending amount to enjoy the reward and the amount of reward you will get depends on the reward program offered by the participating partner.
DuitNow Request allows to send digital payment request to collect funds from a payer through DuitNow ID. This feature simplifies the process of requesting and receiving payments, making it more convenient for you to paying bills or split expenses.
No registration is required.
All our Wallet users can use this DuitNow Request service.
Yes, you can reject the Request. You will be given the option to reject or block the requestor.
Yes, you can cancel the Request.
Yes, you can send multiple Requests. Please be aware that you can make a second request for the same payment only once.
If the FavePay partner is one that offers partner cashback, you will also be able to see that you have earned some partner cashback for you next FavePay transaction.
Your earned FavePay partner cashback will be automatically deducted to offset your next FavePay transaction to the relevant FavePay partner on Kayaaku Wallet, within the partner cashback validity period.
You will be eligible to earn FavePay partner cashback when you make a FavePay transaction to a FavePay partner that offers partner cashback.
If you require any assistance with your payment and for any inquiries, you may reach out to the customer support team via email at [email protected]
EMAIL US AT [email protected]
