Finexus Cards Sdn Bhd would like to remind users to remain vigilant at all times to safeguard their personal information. This includes avoiding downloading files or applications form unverified sources onto their mobile devices.
We take a serious view on security and has been proactively heightening and intensifying measures to ensure users’ data is safeguarded against banking fraud and unauthorized transactions.
We would like to draw user’s attention to the safety measures recommended by the Malaysia Computer Security Response Team’s (MyCERT) security advisory, published on 7 June 2022. Some of the safeguards to avoid financial malware, recommended by MyCERT, include:
With cybercriminals and online fraudsters constantly changing their methods, we would like to urge the public to:
Finexus Cards account holders are advised to monitor their statements as well as transaction alerts closely. If they notice any unusual or suspicious transactions, they should contact our customer service support team as soon as possible to make a report regarding the said transactions. Next, lodge a report with the police. Thereafter, notify us in writing with a copy of the police report and all relevant records and documentation such as transaction history, etc. Due investigation processes are in place to determine if the reported transaction is indeed unauthorized.
We would like to reiterate and assure our customers that adopting high-security standards, which include internet and mobile banking services is our utmost priority. Routing security reviews and advisors are also issued by Bank Negara Malaysia (BNM) to financial institutions to enhance existing controls and ensure adequate protection against the latest threats while maintaining efficient services for customers.
The public is advised to keep informed of emerging threats through the advisories issued by financial institutions, BNM and other authorities to protect themselves. Information on the latest threats and measures that individuals can take to protect themselves against cybercriminals and online fraudsters can be obtained from https://www.abm.org.my/consumer-information/fraud-alerts