Public Advised To Remain Vigilant Against Fraudsters At All Times

Finexus Cards Sdn Bhd would like to remind users to remain vigilant at all times to safeguard their personal information. This includes avoiding downloading files or applications form unverified sources onto their mobile devices.

We take a serious view on security and has been proactively heightening and intensifying measures to ensure users’ data is safeguarded against banking fraud and unauthorized transactions.

We would like to draw user’s attention to the safety measures recommended by the Malaysia Computer Security Response Team’s (MyCERT) security advisory, published on 7 June 2022. Some of the safeguards to avoid financial malware, recommended by MyCERT, include:

    • DO NOT install any app or Android Package Kit (.apk) file from unknown sources. This is because it may be malware designed to steal your personal details, and your account credentials;
    • DO NOT click on adware or suspicious URL sent through SMS/messaging services;
    • DO NOT root or jailbreak your device;
    • VERIFY an application’s permission settings and the application author or publisher before installing it;
    • ONLY download apps from official sources;
    • INSTALL an antivirus on your mobile device and run it regularly; and
    • UPDATE your mobile device’s operating system (OS) and apps regularly.

     With cybercriminals and online fraudsters constantly changing their methods, we would like to urge the public to:

  • never divulge your personal details and/or account credentials to unknown or unverified parties;
  • never disclose your Transaction Authorisation Code (TAC) or Personal Identification Number (PIN) or your online log in username and password to others;
  • never click on any links to our website that are sent from unknown, suspicious, or unverified emails. Always key in our website address directly into the URL bar in your internet browser or use our Kayaaku Wallet official mobile app;
  • avoid fake website that impersonate and offer popular products or services. Fraudulent websites will commonly offer prices that are too good to be true and often littered with spelling errors;
  • avoid the use of public or open WiFi networks for online transactions;
  • always ensure that the website or app that you are using is genuine and official; and
  • always refer to our official website or contact our hotline (stated on the back of your prepaid card or on the website) directly for information, verification and clarification when in doubt.

Finexus Cards account holders are advised to monitor their statements as well as transaction alerts closely. If they notice any unusual or suspicious transactions, they should contact our customer service support team as soon as possible to make a report regarding the said transactions. Next, lodge a report with the police. Thereafter, notify us in writing with a copy of the police report and all relevant records and documentation such as transaction history, etc. Due investigation processes are in place to determine if the reported transaction is indeed unauthorized.

We would like to reiterate and assure our customers that adopting high-security standards, which include internet and mobile banking services is our utmost priority. Routing security reviews and advisors are also issued by Bank Negara Malaysia (BNM) to financial institutions to enhance existing controls and ensure adequate protection against the latest threats while maintaining efficient services for customers.

The public is advised to keep informed of emerging threats through the advisories issued by financial institutions, BNM and other authorities to protect themselves. Information on the latest threats and measures that individuals can take to protect themselves against cybercriminals and online fraudsters can be obtained from https://www.abm.org.my/consumer-information/fraud-alerts